Privacy Policy

Pearl Lemon Home Repairs (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://pearllemonhomerepairs.co.uk/ (the “Website”) or use our services. By accessing the Website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect may include:

a. Personal Information

When you book services, fill out forms, or contact us, we may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information

b. Non-Personal Information

We may also collect non-personal information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed on the Website
• Time spent on the Website
• Referral source

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to track activity on our Website and store information. Cookies are small files placed on your device, and they help us improve your experience, remember your preferences, and provide personalized services.

2. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

• Providing and managing our services
• Processing payments and sending receipts
• Responding to your inquiries and requests
• Sending promotional materials, newsletters, or special offers (you can opt out at any time)
• Analyzing Website performance and user behavior to improve our services
• Maintaining security and preventing fraudulent activity
• Complying with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a. Service Providers

We may share your information with third-party service providers who assist in operating our business, such as payment processors, IT support, marketing services, or contractors working on behalf of Pearl Lemon Home Repairs. These providers are bound by confidentiality agreements and are only allowed to use your information for the purposes we specify.

b. Legal Requirements

We may disclose your information if required by law, such as to comply with legal obligations, court orders, or government regulations.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred to a new entity. In such cases, we will notify you of the change and provide options regarding your data.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding the personal information we hold about you, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we update or correct any inaccurate information.
• Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
• Objection: You can object to the processing of your personal information for direct marketing purposes.
• Data Portability: You can request that your data be transferred to another organization in a structured, commonly used format.

To exercise any of these rights, please contact us at [Insert Email Address].

7. Third-Party Links

Our Website may contain links to third-party websites or services. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 18, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page. It is your responsibility to review this policy periodically.